We want you to feel confident about your Soundz purchase. If you need to return an item, contact us first so we can review eligibility and help you with the next step.
Returns at a glance
- 30 days from purchase: Contact us to request a return within 30 days of the purchase date.
- Unopened and unused: Eligible items must be in their original packaging.
- Authorization required: Contact Soundz before sending an item back.
- 20% restocking fee: Applies to all eligible non-defective returns.
How to request a return
Call 605-274-3535 or email [email protected] with your order number or proof of purchase, the item, and the reason for your return. We will review your request and provide return authorization and shipping instructions. Returns sent without authorization may not be accepted.
Eligibility and return shipping
Standard returns are available within 30 days from the date of purchase for unopened, unused items in their original packaging. Opened, used, or installed items are not eligible for standard returns. After 30 days, we cannot offer a standard return or exchange; defective-product and applicable warranty requests are addressed separately below.
Customers are responsible for return shipping costs. We recommend a trackable shipping service and keeping your shipping receipt. Use the return address provided with your authorization.
Refunds and store credit
Returned items are inspected for eligibility. All approved non-defective returns incur a 20% restocking fee, deducted from the refund. Refunds are issued to the original payment method by default. Store credit is available by customer choice where the payment provider permits it.
Defective, damaged, or incorrect items
If your item arrives defective, damaged, or incorrect, contact us with your order information and a description of the issue before returning it. Keep the item and packaging while we review the request. Defective products are handled through an exchange or the applicable warranty process. The 20% restocking fee applies to non-defective returns.
Non-returnable items and non-refundable services
- Custom orders, special orders, and clearance items are not eligible for return.
- Labor and installation charges are non-refundable.
- Appointment deposits are non-refundable.
Please contact us before purchasing or booking if you have questions about these terms. This policy does not limit any rights or remedies that cannot be excluded under applicable law.
Affirm purchases
Approved refunds to the original payment method for Affirm-financed purchases are processed through Affirm so the financing balance can be adjusted. Continue following your payment schedule until Affirm confirms an adjustment. Contact Affirm about your financing balance or payment schedule.
Need help?
Need help with a system you already have? Request tech support for troubleshooting before arranging a return.
Contact Soundz, Inc. at 605-274-3535 or [email protected].