Soundz 23.5 CarPlay Adapter

Troubleshooting Guide

If CarPlay is not connecting or the Soundz device is not appearing correctly, follow the steps below in order. Do not skip steps.

Step 1: Clear Previous Bluetooth Pairings on Your Phone

  1. Open Settings → Bluetooth
  2. Forget the following devices if they appear:
  • HD-Rider
  • Soundz (if previously attempted)

Important:
Your phone should never pair directly to the Soundz device.
Your phone only pairs to the motorcycle.

Step 2: Clear Bluetooth Devices from the Motorcycle Radio

  1. Open the motorcycle radio Settings
  2. Go to Device Manager
  3. Delete all Bluetooth devices

This prevents pairing conflicts.

Step 3: Pair the Motorcycle to the Soundz Device

  1. Start Bluetooth pairing from the motorcycle radio
  2. Pair the motorcycle to the Soundz device first
  3. Confirm the Soundz device is set to:
  • Role Configuration: Rider

Do not continue until this pairing is successful.

Step 4: Pair Your Phone

  1. After the motorcycle and Soundz device are paired:
  • Pair your phone to the motorcycle
  1. Confirm Apple CarPlay connects normally

Additional Power and Relay Checks

If the steps above do not resolve the issue, perform the checks below.

Check the P&A Fuse

  • Locate the P&A fuse in the motorcycle’s fuse box
  • Confirm the fuse is good

Verify Power at the Soundz Device

  • Use a multimeter to check for 12V power at the Soundz device

Results:

  • Fuse good but no 12V at device
    → The factory P&A relay is faulty
  • 12V present but the device does not appear in Bluetooth
    → The Soundz unit may need replacement

Still Having Issues?

Contact Soundz Support with:

  • Motorcycle year and model
  • Radio type
  • Description of the issue
  • Steps already completed