Soundz FAQ: Real Answers

Got questions? You’re not alone—and we’re not here to give you the runaround. Whether you’re curious about installation, warranty coverage, compatibility, or how our systems actually sound on the road, you’ll find the straight answers here.

We built this section for riders. If your question isn’t covered, call us at 605.274.3535.

Category: Warranty

Soundz systems come with a tiered warranty based on how and where the system was purchased and installed:

  • 12 Months: Applies to individual components (parts & accessories, speakers, amps, etc.) purchased separately and installed by the customer or a third party.
  • 18 Months: Covers full Soundz kits installed by any party, provided the installation was performed correctly.
  • 36 Months: Covers full Soundz kits installed by a Soundz-Certified Installer at a Certified or Signature Dealer.

This warranty protects against defects in materials or workmanship under normal use. It does not cover damage from:

  • Improper installation or unauthorized modifications
  • Exposure to excessive water, heat, pressure washers, or harsh chemicals
  • Physical abuse, cosmetic damage, or submersion
  • Competition use or unauthorized repairs

The warranty is non-transferable and only valid for the original purchaser. If you need to submit a claim, visit soundz-audio.com/support to get started.

Bottom line: When installed correctly—especially by a certified Soundz dealer—you’re covered for the long haul.

Category: Warranty

No. Under federal law—the Magnuson-Moss Warranty Act—Harley-Davidson cannot void your warranty just because you install an aftermarket audio system. They can only deny coverage if they can prove the aftermarket part caused the specific issue being claimed.

In fact, the FTC recently forced Harley to remove illegal and misleading language in their warranty terms that suggested otherwise. Bottom line: installing a Soundz system does not void your factory warranty. Thousands of riders install our systems on brand-new bikes without any issue.

And on top of your Harley warranty, Soundz offers a 3-year product warranty when installed by a Soundz-certified dealer—real coverage from a company that actually stands behind its gear. If a dealership gives you trouble, remind them of the law. Most of them already know.